This Privacy Notice describes the policies and practices regarding the collection and use of your personal information when applying for a Severn Trent Trust Fund grant or award and sets out your data protection rights.
We understand that you are aware of and care about your own personal privacy interests, and we take that seriously.
We recognise that information privacy is an ongoing responsibility. If we change anything we do with your personal information, or there are any changes to our privacy policies we will update this Privacy Notice. You should therefore check this site periodically to see if any changes have been made by the date it was last updated.
Who are we?
The Severn Trent Trust Fund is an independent grant making trust. As a registered charity the Trust helps people out of poverty and debt thanks to generous donations from Severn Trent Water Limited.
The Severn Trent Trust Fund is Registered Charitable Incorporated Organisation No. 1108278.
Auriga Services Ltd was formed in 2004 as a public benefit trading subsidiary of Severn Trent Trust Fund (established in 1997). Auriga Services Ltd manage the funds and assistance schemes of NHS, Local Authorities, other small organisations and charities and assess applications for financial assistance from those schemes, social tariffs as well as providing welfare and debt advice.
Auriga Services Ltd is Severn Trent Trust Fund’s grant management service provider, acting wholly and on behalf of the Severn Trent Trust Fund. Auriga Services Limited is a public benefit entity limited by guarantee registered in England No. 05093179.
When we refer to “we”, “us”, or “our” in this Privacy Notice, we mean Severn Trent Trust Fund and Auriga, working as partners to provide grants or awards as applicable.
Our contact details
|Severn Trent Trust Fund|
|Address||FREEPOST RLZE – EABT – SHSA, Sutton Coldfield, B72 1TJ.|
|Telephone||0121 355 7766|
|Auriga Services Ltd|
|Address||Emmanuel Court, 12-14 Mill Street, Sutton Coldfield, West Midlands, B72 1TJ.|
|Telephone||0121 321 1324|
If you have any questions about this privacy notice or our treatment of your personal data, please write to us by email to email@example.com or by post to Auriga Services Limited, Emmanuel Court, 12-14 Mill Street, Sutton Coldfield, B72 1TJ.
Please refer to the sections below for more details on how and why we use your personal information:
What is the purpose and lawful basis for processing your personal information?
We collect personal information so we can provide you with a service – processing your application for grants or awards that the Severn Trent Trust Fund offer.
The lawful bases we rely on for processing your personal data are:
|Legitimate Interests||Your personal data will be collected and used for the legitimate interests of administration of awards and grants to help in the relief of poverty and debt, in partnership with Auriga and other partners.|
|Explicit Consent||In accordance with the requirements of Article 9(2)(a) of the UK General Data Protection Regulation (GDPR) for ‘Special Category’ data about you (e.g. personal data concerning health, ethnic origin, etc.) we will ask for permission to use the data for the purpose of that specific application at the point of collection with a clear, plain English and unambiguous statement.|
|Economic well-being||In accordance with Article 9(2)(g) of the GDPR we will process the special category health data of other members of your household, where you disclose to us such data, in order to protected their and your own economic well-being.|
Who is the Data Controller?
For the purposes of your Severn Trent Trust Fund application, the Severn Trent Trust Fund and Auriga Services Ltd are Joint Data Controllers.
What personal information do we collect about you and why?
We collect data from you in order to process your application for grants and awards that the Severn Trent Trust Fund’s partners (Scheme Operators) offer. This data will consist of your contact details, details of your water account, as well as financial and health records for you and people upon whom you are either dependent or are dependent upon you.
Where personal information we collect falls into the classification of ‘Special Category’ information, as defined in Article 9(2)(a) of the UK GDPR, we will always ask for permission to use the data for the purpose of that specific application at the point of collection with a clear, plain English and unambiguous statement.
Where you provide personal information on behalf of others, we ask that you have requested and gained permission to do so but we will process this information on the grounds of economic well-being.
We may also collect information from your utility provider(s) in support of your application, or because it is required by Scheme Operators.
What do we do with your personal information?
Your personal information is used to assess your eligibility for grants and awards offered by the Severn Trent Trust Fund.
Your personal information may be transferred to, and retained by, the Severn Trent Trust Fund and its successors and assignees.
We may also use your personal information to carry out research (for example, to understand the impact of our grants and awards and how we might be able to enhance our services). When we do this, we will always anonymise the data we use so that you can no longer be identified.
When do we share your information?
We do not share any of your data except in the limited cases described here.
If it is necessary for the fulfilment of the purposes described in this Policy, we may disclose your data as follows:
- We may disclose your personal information to the Trust Funds and Charities whose funds we administer for audit and occasionally for decision making
- We may disclose your personal information to other relevant debt charities or advisors in order to provide you with further support
- Like many organisations, we may outsource certain data processing activities to trusted third party service providers to perform functions and provide services to us, such as ICT service providers. Where we do this, there will always be a Data Processing Agreements in place
The categories of third party processers are therefore:
- IT support
- Evaluation Services
- Debt or Advice Charities
Do we transfer your personal information abroad?
All your personal information is processed in the UK by our staff; we do not transfer your data overseas.
How do we protect your personal information?
We take the security of your personal information seriously. To protect your personal information while it is held on our systems, we take appropriate measures that are consistent with applicable data protection and data security laws and regulations, including requiring our service providers to use appropriate measures to protect the confidentiality and security of your data. Depending on the ‘state of the art’, the costs of implementation and the nature of the information to be protected, we put in place technical and organisational measures to prevent risks such as destruction, loss, alteration, misuse, unauthorised disclosure of, or access to your personal information.
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. We use Transport Layer Security (TLS) to encrypt and protect email traffic, however, if your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.
How long do we keep your personal information?
We keep your personal information for the period necessary to fulfil the purposes for which it has been collected – to complete and process your application and as required for the duration of, and for a limited time after the end of, any grant or award period. Information will be kept secure, and only for as long as required for audit and other regulatory purposes.
When your personal information is no longer required for the purposes for which we collected it, we will delete it from our systems.
How and why we might contact you?
We may contact you via letter, phone, email, text or post to confirm information or request further details in support of your application. We will not contact you for any purpose not directly associated with your Severn Trent Trust Fund application.
What rights do you have over your personal information?
Under the Data Protection Act 2018, and the UK GDPR from 1st January 2021, you have rights as an individual which you can exercise in relation to the information we hold about you. A good explanation of them is available on the website of the Information Commissioner’s Office.
You have the following rights regarding your personal information:
The right to be informed: You have the right to be provided with clear, transparent and easily understandable information about what personal information we collect from you/you provide to us; what legal bases for processing we rely on; how we use your personal information, and your rights and how to exercise them. This is why we’re providing you with the information in this privacy notice.
Access: You are entitled to know what personal information we hold about you at any time. You can ask to see this information by emailing us at firstname.lastname@example.org. This is known as a ‘Subject Access Request’ (SAR). This is so you’re aware and can check that we’re using your personal data in accordance with data protection legislation. When we receive your request, we will carry out any necessary identity checks.
Accuracy/Rectification: You can check that the personal information that we hold is accurate, and if anything about your situation changes you can tell us by emailing us at email@example.com and we will update your details. We always try to ensure that the information that we hold is accurate, up to date and relevant. We’ll be more than happy to make changes or to correct any inaccuracies.
Erasure: You can ask to have some, or all, of your personal data erased, also known as the right to be forgotten, and we will erase your data on request where we have no lawful reason for retaining it;
Restrict Processing: You have the right to ask us to restrict our processing of your personal data, in some circumstances, which means you can ask us to stop using it but not erase it;
Right to Portability: Because of the legal bases we rely on to process your data ((explicit) consent), you have the right to get your personal data from us in a way that is accessible and machine-readable. You can do this by emailing us at firstname.lastname@example.org.
Object to Processing: You have the right to object where the legal basis for the processing is that it is necessary for legitimate interests. If you object to processing for these purposes we will ask you for your specific reasons for objecting, which should be based upon your particular situation. In these cases, we will carefully consider your objection and let you know if we are going to fulfil your request.
Right to Withdraw Consent: We ask for your explicit consent for processing some of your personal information for the purpose of administering your application for a grant or award. You can withdraw your consent to this processing at any time by emailing us at email@example.com.
What are your responsibilities?
We would like to remind you that it is your responsibility to ensure, to the best of your knowledge, that the data you provide to us, is accurate, complete and up-to-date. Please let us know if the personal information which we hold about you needs to be corrected or updated.
If you share with other people’s information with us, it is your responsibility to collect such data in compliance with data protection and privacy legislation. For instance, you should inform such other people, whose data you provide to us, about the content of this Notice and obtain their consent.
What if you have a complaint about how we process your information?
If you wish to make a complaint about how we use your personal information, please contact us at firstname.lastname@example.org and we will do our best to resolve your complaint. If you are still unhappy, you can contact the Information Commissioner’s Office via their website.